Terms & Conditions

By using our services and tracking portal you agree to provide accurate shipment information. Estimated delivery dates are estimates, not guarantees. Liability for loss or damage is limited as described in your shipping agreement.

Tracking information reflects the latest update entered by our operations team.

1. Our services

Movly Cargo provides parcel, freight, and warehousing services as described on our Services page. Specific transit times, pricing, and service commitments are set out in your booking confirmation or shipping agreement.

2. Booking and your information

You agree to provide accurate shipment details — contents, weight, dimensions, value, and addresses. Inaccurate information may lead to adjusted charges, delays, or refusal of the shipment.

3. Delivery estimates

Estimated delivery dates are good-faith estimates based on the service selected and network conditions. They are not guarantees. We’ll notify you if your shipment is delayed and provide a revised estimate.

4. Tracking information

Tracking milestones reflect the latest updates entered by our operations team and carrier partners. Most checkpoints appear in near real time; occasional gaps during long transit legs are normal.

5. Liability

Our liability for loss of or damage to shipments is limited as described in your shipping agreement and, where applicable, by international conventions for the mode of transport. Declared-value coverage is available at booking for additional protection.

6. Prohibited items

Shipments containing prohibited or restricted items (see Shipping Information) may be refused, held, or disposed of in line with applicable law, and associated costs may be charged to the booker.

7. Changes to these terms

We may update these terms as our services evolve. The version in force at the time of your booking applies to that shipment.