Frequently Asked Questions
How do I track my shipment?
Enter your tracking number in the tracking box on our homepage or Track Shipment page and click “Track Shipment”. You will see the current status, location, and full timeline.
What if my tracking number is not found?
Double-check the number for typos. New shipments can take a little while to appear after booking. If it still does not show, contact us with your booking details.
How accurate is the estimated delivery date?
Estimates are based on the service selected and current network conditions. They are updated if your shipment is delayed.
Can I change the delivery address?
Address changes may be possible before the shipment is out for delivery. Contact us as soon as possible with your tracking number.
What happens during customs clearance?
For international shipments, customs may inspect the package and assess duties. We handle the paperwork and keep your tracking timeline updated throughout.
Do I need an account to track?
No. Anyone with the tracking number can view the shipment status — no account required.
How do I get email updates?
Provide your email when creating the shipment, or enter it in the optional email field when tracking. You will receive updates at each major milestone.
How fast is Express Delivery?
Next business day on most routes. For truly critical shipments, ask about same-day courier and next-flight-out options when you book.
Do you ship internationally? How does customs work?
Yes — we ship worldwide and handle the customs documentation and clearance for you. Any duties or taxes are the receiver’s responsibility unless we’ve arranged otherwise; we’ll flag likely charges before you commit.
How do I get a quote?
Use the contact form, email, or phone. Tell us the origin, destination, approximate weight and dimensions, and your deadline — we’ll come back with the best option and a firm price.
What items can’t I ship?
Hazardous materials, illegal goods, and perishables without prior arrangement are restricted. See our Shipping Information page for the full list — when in doubt, ask us before you pack.
What is discreet delivery?
Plain, unmarked packaging with no branding or content hints — inside and out. Request it when you book, or tick the discreet-delivery checkbox on our contact form.
What happens if I’m not home when my delivery arrives?
The driver will leave a delivery notice and we’ll attempt redelivery. You can also contact us to reschedule or redirect to another address or a pickup point.
Do you offer storage or order fulfillment?
Yes. Our warehousing service covers secure storage, inventory management, and pick-and-pack fulfillment — popular with e-commerce sellers. See our Services page for details.