Shipping Information
How it works
- Book your shipment with our team by phone or email.
- Receive your unique tracking number.
- Follow every milestone on your tracking page.
- Get notified by email at each major status change.
Packaging guidelines
Use a sturdy box with cushioning on all sides. Seal all seams with strong tape and label clearly with the destination address and your tracking number.
Restricted items
Hazardous materials, perishables without prior arrangement, cash, and illegal goods cannot be shipped. Contact us if you are unsure about an item.
Discreet delivery
Need your shipment to arrive without drawing attention? Choose discreet delivery and we will pack your items in plain unmarked packaging — no logos, no branding, and no indication of the contents on the outside. It is available on request for any shipment: just tick the discreet delivery option when you contact us for a quote.
Typical transit times
- Express: next business day on most routes
- Standard parcel: 2–5 business days
- Road freight: scheduled — confirmed at booking
- International: 3–10 business days depending on destination and customs
These are planning guides, not guarantees — your quote and booking confirmation carry the committed timeline.
Packaging guidelines
- Use a sturdy, double-walled box sized close to your contents
- Cushion on all sides with bubble wrap, foam, or packing paper — nothing should shift when shaken
- Seal all seams with strong packing tape (not masking or cellophane tape)
- Remove old labels and barcodes; attach the new shipping label flat on the largest side
- For fragile items, mark the box and double-box when possible
Declared value and protection
Declare your shipment’s value when you book. Declared-value coverage is available on most services — ask for a quote that includes it if your goods are valuable.
Restricted and prohibited items
We cannot move hazardous materials (flammables, explosives, corrosives, compressed gases), illegal goods, live animals, cash or bearer instruments, or perishables without a prior cold-chain arrangement. If you’re unsure about an item, contact us before booking — we’ll give you a straight answer.
Damaged or lost shipments
Contact us as soon as you notice a problem, with your tracking number and photos of the item and packaging. We’ll open a claim immediately and keep you updated until it’s resolved.
Ready to ship? Get a quote from our team or explore our logistics services.